| CURRENT SYSTEM |
COMMENT / REVIEW |
Trinium
posted 13-Nov-08
100 drivers |
We have recently purchased Trinium following a good deal of research into the available programs. It was our finding that most of the software options do not cater to the intermodal industry. Thus far we have found Trinium to be a major asset to our operation as it makes the day to day business run much smoother and is highly configurable. As far as the customer service that is offered by Trinium, I have absolutely no complaints, the contacts that we have work very diligently to ensure our questions/concerns are addressed promptly and their communication with our office during the purchasing, training, and post deployment has been phenomenal.
In terms of cost I will say that they were expensive, although I will stick to the adage “You get what you pay for”. Between the actual function of the product and the support offered by the developers/technicians/support team, I feel that our company has chosen the best option on the market for any intermodal company. |
Trinium
posted 14-Nov-08
265 drivers |
We’re currently using Trinium and I believe it’s a great system all around. It’s definitely enabled us to grow and is very user friendly. I believe their pricing is fair, definitely not the cheapest out there but I don’t regret our decision by any means. I believe in just a year’s time Trinium has paid for itself through creative operations. (IE street turn visibility). I would highly recommend this system to anyone looking to switch operating systems. |
Trinium
posted 14-Nov-08
61 drivers |
We use Trinium. We have had their dispatch software for over 5 years now. It works great. They work well with us and can address what ever Customer Service issues we have. |
Trinium
posted 14-Nov-08
95 drivers |
We use Trinium and I have been extremely happy with our software and more importantly their team. Customer service has been great and very responsive. New features are coming on board on a consistent basis that are directly applicable to our operations. Up front pricing I thought was a little steep, but after my experience with them I consider it a good investment. |
Trinium
posted 14-Nov-08
100 drivers |
We have had Trinium now for years and have found out that it's pretty
limited with it's scalability. Like all software, some good things
about it, some quite inflexible. We were one of their first and were
told frequently that we were the only trucking company asking for things that are now standard in their package because EVERYONE needed them. TMW is a great system and I've reviewed Profit Tools and not found it to be a great port program, better on domestic trans.Pricing is similar for all 3 once you break down the licensing and modules. It's the modifications and maintenance that eat your funds quickly. |
Trinium
posted 14-Nov-08
185 drivers |
Trinium eliminated much of the stress in our dispatch group. Drivers using Nextel phones with Java applications are able to receive dispatches and accept and update them which eliminates much of the direct communication with dispatch. A single good dispatcher can easily handle 80-100 drivers. Since everything is real time everyone in the company has visibility to the process.I haven’t survey other dispatch software over the last 3 years so there may be something new or improved in the market. As a starting point I would look at Trinium and Varipro.I’m trying to figure out which companies to work with...and I’ve heard many things about Profit Tools, Trinium, TMW, etc. I’ve not looked a Profit Tools but have looked a many others. Many of the vendors offer an “intermodal” module but typically the software is designed for truckload, rail with some minor mods. I never found them to be flexible enough to handle all modes of transportation. Varipro is another program that is quite flexible and lower cost. We had used them in the past but ran into some probs with their accounting modules – was years ago and I’m sure they have rectified the issue by now. We use Trinium. Their customer service is OK – about what I have experienced with other software vendors. |
Trinium
posted 14-Nov-08
52 drivers |
We are very happy with the performance of our Trinium software. We have had issues with bugs in the upgrades that maybe should have been eliminated in testing before release but they have been farily quick to correct those issues. Our biggest headache has been interfacing with Quickbooks but they have worked many hour gratis to correct those problems. |
Trinium
posted 14-Nov-08
12 drivers |
I think the system is working out great for us and I have never had a problem with customer service although I have not used them much.I have not heard anyone complain about the Trinium system at all. I do not know the cost for the Trinium system though.I have used Profit Tools at another job and I know a few people using it and that system is also very user friendly but I think they are very expensive. I did use TMS not TMW at RTL but they are horrible and the cust serv dept is not helpful at all and they charge you for every little thing like if you sneeze. |
Trinium
posted 14-Nov-08
25 drivers |
We use Trinium. It’s the best as far as we are concerned. We have no issues with it or the company at all. Customer service is great. Their pricing is fine. |
Trinium
posted 5-Dec-08
100 drivers |
We are using Trinium software. We like it and find it to be the best product on the market for our business. |
the Intermodal Association of North America
the Transportation Intermediaries Association
